At Bananaquit, we understand that plans can change. We aim to provide a clear and fair cancellation policy for our valued customers. This policy includes any meal packages or additional services that come with your booking. It also covers any changes you make to your original reservation. Therefore when booking with us, please pay close attention to the type of Travel Rate Plan you choose. This will determine the terms and eligibility for a refund.

We adhere to standard hotel practices for reservations and cancellations to protect the interests of both the customer and the hotel. This ensures customers receive a fair refund. It also offsets costs incurred by merchants, such as credit payment services, banks involved in the transaction, and commissions to third-party booking agents. Our commitment to customer satisfaction acknowledges the expenses of processing payments and providing services. We aim to foster a positive and equitable relationship with our customers, enhancing transparency and trust. We believe this approach will satisfactorily address any inconveniences or issues arising during the purchasing process. The Partial Refund Policy is designed to provide a fair and equitable resolution for all parties involved.

We recommend that our guests consider purchasing travel insurance to protect against unexpected changes in their plans. It’s important to note that this policy applies uniformly to all reservations. Please take a moment to review our cancellation policy outlined below.

Cancellation Policy	SaverTravel Plan	StandardTravel Plan	FlexiTravel Plan
Free Cancellation Period	Cancelling within 48 hours of the initial reservation. FULL refund minus non refundable service fees or taxes.	Cancelling more than 30 days before the check-in. FULL refund minus non refundable service fees or taxes.	Cancelling more than 14 days before the check-in date. FULL refund minus non refundable service fees or taxes.
Partial Refund Window	Not applicable	Cancelling between 21 and 30 days before the check-in. A 50% refund of the total transaction	Cancelling between 7 and 14 days before the check-in. A 50% refund of the total transaction
Last-Minute Cancellations:	Not applicable	Not applicable	Cancelling fewer than 7 days before the check-in date. Non-refundable. 20% of the booking value can be issued as voucher. Valid for future travel within one year.
No-Show Policy Customer does not show up for the booking without prior cancellation, the booking is considered a no-show	Non-refundable	Non-refundable	Non-refundable. No voucher or refund will be issued
Change of Plans	Not applicable	Change of travel dates up to 21 days before the scheduled check-in. Rebooking fee will apply. Subject to availability. Rate differences may apply.	Change of travel dates up to 7 days before the scheduled check-in. No change fees. Subject to availability. Rate differences may apply.

Refund Policy

1. Refund Processing:
   • Refunds will be processed within 5-7 business days after the cancellation request has been approved. The refund will be issued to the original payment method.
2. Refundable Items:
   • The booking amount minus any non-refundable taxes, service fees, and optional extras (e.g. special amenities, add-ons) will be refunded.
3. Non-Refundable Fees:
   • Certain fees such as processing fees, optional extras, and specific service charges (e.g., booking fees) are non-refundable and will be deducted from the refund amount.
4. Vouchers:
   • In cases where a partial or non-cash refund is applicable, a voucher will be issued. Vouchers are valid for 12 months from the date of issue and can be used for future bookings.
5. Refund Requests:
   • All refund requests must be made through the customer’s account on our website or by contacting our customer support. Proper documentation and booking details must be provided for processing.

Exceptions and Special Conditions

1. Medical and Emergency Cancellations:
   • In the event of a medical emergency or other unforeseen circumstances, customers can apply for a full refund or rebooking with proof (e.g., medical certificate). Each case will be reviewed individually.
2. Weather and Natural Disasters:
   • Cancellations due to severe weather conditions or natural disasters are eligible for a full refund or rescheduling at no extra charge. Proof of the event may be required.
3. Government Travel Restrictions:
   • If travel is restricted by government orders (e.g., travel bans, quarantine requirements), affected bookings are eligible for a full refund or free rebooking.
4. Group Bookings:
   • For group bookings, special conditions may apply, and cancellations may need to be coordinated as a group. Contact customer support for details.
5. Third-Party Bookings:
   • If the booking includes third-party services (e.g., tours, transportation), their specific cancellation policies will apply, and we will facilitate refunds or changes based on their terms.

Policy Compliance and Updates

1. Policy Acceptance:
   • By purchasing the FlexiTravel plan, customers agree to comply with this cancellation and refund policy. This policy forms part of the terms and conditions of booking.
2. Policy Updates:
   • The policy is subject to change, and any updates will be communicated via our website and email. The policy effective at the time of booking will apply.
3. Customer Support: