Guest Regulations and Policies

This information will ensure your own comfort and the comfort of others while staying at Bananaquit.
Please familiarize yourself with our rules and policies and  do not hesitate to contact us if you have any queries.

Reception

Core oprning hours – 10am and 3pm or as displayed on reception window.
All transactions, requests and inquiries must be done during these hours. (except emergencies and late check ins).
Check-in not before 2.00 pm and Check-out time NO LATER than 11.30am.  Charges incurred if early check-in or late check-out possible. Please check first with reception.  If checking out earlier than 9 am, please inform reception.

Security Deposit

A refundable deposit required to cover any missing, damaged or stained items, inventory, amenities or linen.
Special laundering fees may apply. (refrain form taking bath towels to beach).
Please report any missing items or damages  to reception immediately.
Lost keys will incur a replacement fee

Safety deposit box

We advise that valuable items be stored in safe at reception.
The hotel cannot be held liable for missing items from your room.

Housekeeping

Rooms are only cleaned at check in and check out . Regular light service of rooms will be scheduled during your stay. Complementary hotel soap and toilet paper are provided only at Check-in and after every night for stays longer than 4 nights.

Ironing Facilities can be made available upon request at Reception. (NOTE HOURS)

Kindly switch off  the Air-Condition and all lights when going out for the day.
Keep all windows and doors closed when the A/C is on.  Kindly turn off A/C and open up room when cooking.

Towels and bed linen 

For stays longer than 4 nights, scheduled Linen changes will be provided. Non-scheduled or additional linen change requests will incur a linen service charge.

Bath towels provided are NOT to be removed from rooms. Additional towel service can be made available upon request at extra fee. Beach towels are available for rent at reception.

Sanitation

Please WASH OFF all sand by foot bath before entering rooms.
Please WASH OFF all sunscreen and oily lotions before coming into contact with linen.

Absolutely    NO smoking in the rooms

NO food or eating in beds. Damaged linens will incur replacement fee.

NO cooking inside enclosed rooms while Air-condition on.

Failure to comply with the above will incur a sanitation fee due to uninhabitable conditions for following guests.
Please request mattress protector for child if necessary.

Health, Safety  and Well being 

All resident guests must register at reception. Any non registered guests will incur additional fee for overnight stay
All non-resident visitors must leave the compound before 10 pm.

All visitor and their guests must be considerate of other hotel residents. Quiet hours are from 8:00 PM to 8:00 AM
Violations of the above rules or any acts ruled unsafe will result in the removal of the guest(s) from the hotel property. If asked to leave the property for any reason, a refund will not be given and any deposits will be forfeited. If the disruption is caused by members of the group but cannot be specified as to which member, the entire group may be asked to leave the hotel.

Recycling
We kindly ask you to place all glass bottles in crates provided.
Please set plastics aside or in receptacles provided for separate disposal.
We appreciate you helping us to facilitate recycling and keeping Tobago clean and green.

THANK YOU FOR YOUR COOPERATION.

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